IT Server Administration Analyst (Site Operations)

Posted time 2nd August 2023 Location Tshwane (Pretoria) Job type Full-time

An automotive manufacturing company is looking for a Site IT Operations Analyst based in Pretoria will be responsible for IT Operations & Servers across all campuses in Africa, as well as industrial IT related responsibilities in Manufacturing environment.

Responsibilities / Accountabilities

  1. Resolves and/or leads the resolution of complex customer IT support issues for individual customers, small sites or business units
  2. Coordinates feedback to IT product and service owners on customer issues
  3. Works with organizations to prepare for future IT application & infrastructure at a site level
  4. Enforces and maintains Corporate IT standards to maintain the integrity of the IT infrastructure and associated applications
  5. First line support (level 0&1) across all server infrastructure.
  6. Coordinate with Industrial IT on systems issues between various IT groups, both local and global
  7. Act as interface between senior IT management and business representatives
  8. The “face of IT” for all IT server and some Manufacturing related roles and responsibilities
  9. Create and maintain comprehensive support documentation and procedures
  10. Monitor and report out monthly on IT service metrics, utilising IT Connect
  11. Share knowledge and experience as required
  12. Represents the “Voice of the Customer” to the rest of the IT organization

 QUALIFICATIONS and EXPERIENCE

  • Relevant tertiary degree in IT or related field is desirable, MCSE or similar certification, 3+ years IT experience
  • Strong written/verbal communications skills, effectively engaging at a technical and non-technical level to different leadership levels within IT and business locally and regionally
  • Must have experience in a manufacturing environment
  • Proven Business and IT Analysis skills to identify and determine solutions to business constraints
  • Strong customer focus with a Drive for Results and a Quality & Continuous improvement mind-set
  • Excellent understanding of network and Windows server environments
  • High level understanding of the Industrial IT environment
  • Able to self-manage time to effectively engage with global counterparts across time zones
  • Willingness to travel to the major South African Sites

To apply submit your CV to sibusiso@boikagogroup.co.za