IT Service Delivery Lead (Intergration) Featured job

Posted time 6th November 2024 Location Port Elizabeth Job type Full-time
  • Experience: 5 years IT infrastructure & application management experience
  • Salary: R90 000 CTC per month

IT Services Delivery Lead (Plant integration)

Job Details

Our client  produces vehicles in 14 countries and delivers them to customers in more than 150 markets worldwide. Become part of it and help develop new solutions with your curiosity and ideas. You can expect a diverse team that supports you and with whom you can grow together and develop your potential.

Applications are invited from suitably qualified & experienced candidates to fill the Service Delivery Lead position in the IT Operations Department ( Kariega)

Brief Role Description

  • The Service Delivery Lead is responsible for facilitating, monitoring and verifying the performance of all aspects of operational services delivered or provided by IT suppliers in order to develop and maintain operational excellence to support the business in achieving its strategic objectives.
  • This service delivery leads focus will be on the provision (running) of IT Systems and Services for the National Sales Organisation and Dealers

Possible Tasks within this Role

  • Assist with the service transition of new or amended services into IT Operations in collaboration with other parts of Information Systems, in order to facilitate successful project completion.
  • Ensures that operational methods, procedures, facilities and tools are established, reviewed and maintained.
  • Close liaison with key stakeholders in the event of operational disruptions and major incidents, ensuring that appropriate action is taken to investigate and resolve incidents with systems and/or services.
  • Monitor all incident, problem and continuity processes, including activation testing to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessary.
  • Ensure that incidents are fully documented, agreed remedies and preventative measures are implemented and patterns/trends identified through analysis.
  • Initiate action to help ensure that all service outages and issues are appropriately dealt with, identifying lessons learnt and ensuring Root Cause Analysis actions are put in place to avoid re-occurrence

Qualification requirements and Experience needed

  • 3 year IT (or related) Qualification – degree or diploma (minimum)
  • ITIL Foundation Certification
  • 5-7 Years Technical Experience in IT Infrastructure and Application Management
  • Excellent written and verbal communication
  • Ability to operate under pressure
  • Ability to lead a team
  • Demonstrated competency in Service Delivery
  • Experience in managing simple and complex service provider relationships
  • Contract Management
  • Motor Industry knowledge and experience
  • Setting of IT KPI’s and monitoring thereof

Please ensure that you upload a copy of your qualification and ID

Applications to be submitted by no later than Friday, 15th November 2024 .

Applications to be submitted to recruitment@boikagogroup.co.za or alibongwe@boikagogroup.co.za

This job is Expired