Manager (GBV Case Management) Featured job

Posted time 7th September 2023 Location Johannesburg Job type Full-time
  • Experience: 6 years GBV case management experience

A well known multinational company based in Johannesburg is looking for Manager (GBV Case Management) to provide supervision, support and assistance to the case managers who deal with complainants of sexual harassment, gender-based violence and BHV. To ensure that there is compliance with the company policies to drive the management of such complaints as well as the investigation and adjudication of such cases across the South African businesses and to assist with training, evaluation and monitoring in relation to such sexual harassment, gender-based violence and BHV. To conduct a trend analysis and ensure that there are accurate up to date records of all case files.

Duties & Responsibilities

 

Safety, Health & Environment 

  • Display behavior in line with health, safety and environmental standards and with the Group’s values
  • Comply with the health, safety and environmental expectations for the Hub
  • Support relevant safety audits, inspections and observations

Performance & Delivery 

  • Manage the end-to-end project support processes for key activities assigned the case management function of the Hub.
  • Collate monitoring and evaluation data regarding occurrence of SHBV, GBV & DV in the working environments of all South African businesses
  • Create and maintain dashboards for monitoring/tracking & reporting purposes
  • Lead the management of the end-to-end complaint process for all cases reported to the Hub relating to SHGBV and BHV
  • Monitor investigations relating to allegations of SHBV, GBV & DV
  • Work with, among others, Business Units and Functional HR teams as well as Business Assurance Services, to ensure timeous and appropriate actions are taken on reported allegations of SHBV, GBV & DV
  • Ensure victims have access to psycho-social support through existing internal and external services
  • Maintain monitoring and evaluation data regarding progress towards the elimination of SHBV, GBV & DV in the working environments of all South African businesses
  • Proactively identify and report on trends and risk areas, and make recommendations to address these timeously
  • Oversee management reports on cases reported to the Hub and support management of secure reporting systems to ensure up to date records of cases (and case files) referred to the Hub as well as the day to day case management components.
  • Sustainability & Social 
  • Participate in process review pertaining to cases referred to the Hub to align with an efficient and effective response strategy for all victims
  • Participate in strategic reviews and planning in relation to efforts in advancing the Group’s South African social and sustainability objectivesPeople & Teams 
  • Provide leadership to, and manage the performance of the team in line with the Group’ s policies and procedures and systems in order to achieve business goals. As part of this: o Develop a clear and aligned work plan for the team;
  • o Foster a constructive and productive work environment;
  • o Monitor the work output and provide regular and effective feedback on performance
  • o Drive the delivery of objectives, including holding team members accountable for their work.
  • Foster a productive and collaborative working environment with staff from other Group businesses and external partners in line with the Group’s values
  • Demonstrate behaviour in line with the Group’s values and standards
  • Identify opportunities for improved cost management and make related proposals
  • Participate in the promotion and advancement of compliance with the SHBV, GBV & DV and related policies across all of South African businesses

Qualifications: 

Legal or equivalent B- degree with 6 – 8 years’ experience in the SHGBV or related space (dignity harms)

Technical Knowledge: 

  • Knowledge of governance processes and compliance processes to support organizational objectives
  • Resilient and able to work under pressure
  • Strong communication and interpersonal skills
  • Advanced problem solving with ability to execute tasks efficiently and effectively
  • Collation of data to develop mapping processes
  • Compliance: Knowledge of compliance processes to support organizational objectives
  • Social process skills are the people skills needed to ensure effective interactions with other people to achieve productive outcomes and build effective relationships. 
  • End to end Case Management experience
This job is Expired