Posted time 18th April 2024 Location Tshwane (Pretoria) Job type Full-time
  • Experience: 5 years experience as a Technical Business Analyst / Solutions Architect
  • Salary: R highly negotiable

Salesforce Snr. Specialist Solution Architecture      

ROLE SUMMARY           

  • This is a regional (International Markets Group) role located in South Africa in the Pretoria Plant. The individual will report to the IT Product Line Manager CRM (Marketing).
  • As a CRM Solution Architect, you will provide both process design/reengineering as well as technical and architecture expertise for the delivery of CRM solution across our region by leveraging the latest delivery best practice/approach and enterprise architecture concepts.
  • You will be responsible for analyzing business requirements and identifying opportunities for process improvement to ensure the successful adoption of CRM technologies in the region.


  •               Coordinate with business stakeholders to identify business requirements and translate them into scalable solutions
  •               Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
  •               Manage various salesforce projects, including gathering information, planning, and executing projects.
  •               Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
  •               Work with the design team to ensure that the most significant business operations are addressed.
  •               Collaborate with development teams for any required customizations or integrations.
  •               Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business’s overall strategy and ethos.
  •               Create a requirements management strategy for the project, which describes the process for elicitation, documentation standards, and formats.
  •               Familiarity with the backlog grooming process, attributes, review, and approval process.
  •               Plan and monitor scope by ensuring that needs are within the SOW’s scope and communicating any variances for inclusion in the change control process.
  •               Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
  •               Maintain a functional grasp of the business requirements and project solutions.
  •               Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
  •               Develop and maintain reports and dashboards to support business intelligence and decision-making.
  •               Identify opportunities for data-driven insights to enhance business processes.




  • Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ, Marketing cloud would be an advantage.
  •  Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
  •  Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
  • Collaborate with cross-functional teams to build sustainable applications.
  • An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
  • Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
  • Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
  • Excellent knowledge of project management methodology such as Scrum, Kanban, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)



              Bachelor’s degree in business administration, computer science, management information systems

              5+ years of work experience in Salesforce solution implementation projects and Marketing and Sales business process

              Experience in Automotive industry preferred

              Minimum Salesforce certified:

  1. o             Administrator
  2. o             Sales Cloud Consultant
  3. o             Marketing Cloud Consultant (advantage)
  4. o             Service Cloud Consultant (optional)
  5. o             Platform App Builder (optional)
  6. o             Automotive Cloud (advantage)

              Bring deep knowledge/skills in technology/non-technology aspects of the platform

              Demonstrated platform proficiency

              Extensive experience in designing solutions for key and/or complex multi-cloud projects

              Functional leadership in all phases of the project

              Accustomed to interaction and involvement with/of the client in each phase of the project

              Strong team leadership skills, excellent problem-solving and client-facing skills; ability to quickly process complex information and evolving entrepreneurial skills

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