Technical Services Engineering & Training Manager Featured job

Posted time 8th April 2024 Location Tshwane (Pretoria) Job type Full-time
  • Experience: 10 years senior management experience in automotive engineering environment

An international automotive OEM based in Tshwane, Gauteng is looking for an Advanced Services Engineering & Training Manager to be responsible for Advanced Service Engineering for ZAF, SSA, NA & ME, Technical Training for ZAF & SSA and Recall for South Africa.

The primary Responsibilities are:

Advanced Service Engineering.

  • Prepare to support all future New Model Launches
  • Ensure Service literature like Workshop Manuals, wiring diagrams, etc. is updated and available to Buy.
  • Special Service Tools
  • Ensure Service schedules are updated
  • Diagnostic tools, support, and validation.
  • Loan a Tool program is managed.
  • Collaborate with the International Markets Group Publishing Team.

 

Technical Training.

  • Manage the two training facilities
  • Ensure Dealer Network is trained and competent in all Specialties as well as New Model Introduction Training.
  • Training facilities is equipped adequately for training.
  • Latest Training programs are developed and included in the Training curriculum.
  • Manage our Purchased Service provider.
  • Collaborate with the International Markets Group and US Training teams.
  • Manage the training fleet
  • Develop Sub-Sahara training material.

 

Field Service Actions (FSA) / Recall.

  • Launch Recalls for South Africa on time
  • Ensure all is in place prior launching of an FSA.
  • Manage FSA’s within GCAMP
  • Manage our Purchased Service provider
  • Collaborate with the International Markets Group Recall team

Key performance indicators include:

Advanced Service Engineering

  • All Special Tools are available and issued to dealers 2 months prior new product launch.
  • New Model Training concluded prior launch.
  • All Service literature available and updated prior launch.

Training

South Africa

  • Ensure 100% of Dealers achieve a Training Competency
  • Trainer and Trainee Satisfaction
  • Technician attrition
  • Achieve 2nd Tier metrics i.e., FIRFT, Class fill, Delivery days and % Technicians trained.
  • Manage Projects i.e., Skills Competition.

Sub-Sahara Africa

  • Manage Tier 1 and Tier 2 Training

Field Service Actions (Recalls)

  • Launch Recalls timeously
  • Ensure all parts are available prior launch
  • Manage all aspects of launching, managing and completion rates of recalls.
  • Ensure Government Agencies are notified

Ad-Hoc

  • Manage the Upstream & Training Budget.
  • Manage Occupational Health & Safety for the SEO facility

QUALIFICATIONS and EXPERIENCE

  • Engineering Degree or National Higher Diploma; MBA in addition is highly advantageous.
  • Min 3+ years’ experience in the Automotive Industry. Additional experience in the Technical Service industry or Dealer Service environment will be a definite advantage.
  • Must possess a valid driver’s license; ability to travel across Southern & Sub-Sahara Africa for several days at a time when required.

Kindly submit your application to recruitment@boikagogroup.co.za

This job is Expired