Group Aftersales Field Operations Manager (SSA)

Group After Sales Field Operations Manager

An international automotive OEM is looking for a suitably qualified & experienced candidate to fill Group Aftersales Field Operations Manager position in the Group Aftersales Department – Sandton.

Brief Role Description

The successful candidate will manage the specialist field force team for after-sales, primarily responsible for company and Group Parts turnover objectives, oil & tyres, motor body repairs and converters.
The role has a Field Operations Manager and 5 x Regional Aftersales Managers reporting in to it.
By interfacing the Group Parts Division with the dealer network, through both fields consultation and the activities in the Dealer Support Centre, we strive to create the best motor dealer franchise parts departments that support the highest levels of customer satisfaction within the South African and Sub-Sahara Region.

Possible Tasks within this Role

Determine and set achievable sales Target, through external/internal research and dealer consultation to optimize genuine parts.
Manage Volkswagen Group Africa and the dealer organization achieves sales results above budget.
Develop/ co-ordinate all annual incentives trips for both PARTS and SERVICE Department.
Manage field force and Dealers to desired objectives.
Provide an avenue for consultation and Dealer interfacing by means of feedback from mystery shopping and franchise standards audits via Regional Parts Managers and Dealer Support Centre to handle questions varying from day-to-day operational issues to “how do I run my parts department.”
Co-ordinate / control all Dealer meetings including sub-committees, roadshows, launch events and individual groups by offering accurate feedback and information relating to current and strategic issues.
Monitor and support all Service/Parts Dealer Training, including consultation and appointment of all Service/ Parts Managers, ensuring the right, qualified staff are always at the forefront of our business.
Conduct follow-up meetings by calling upon Dealers not achieving agreed results to discuss reasons and actions to reverse the current trends and subsequently monitoring these actions to ensure new results are maintained.
Facilitate Customer (Dealer) Survey feedback and construct Action Plans to address gaps. Communicate Strategy / Action Plan to network.
Manage the operation of the department efficiently to ensure achievement of all objectives, adherence to overhead budget, staff training and development, set by the Division Head including For Motion targets.
Developing strategies to improve Homogenous Part Groups sales performance and action plans to counter deteriorating performance.
Fostering relationships with Senior Stakeholders in the Insurance industry to give the create leads and obtain market share for the Save a Car Program and increase sale potential for Group Parts

Qualification and Experience requirements

National Diploma or Degree in Sales & Marketing Management or Engineering or relevant qualification
5-8 years aftersales management experience in the automotive environment and at least 10 years in automotive sales / aftersales specialist
Good understanding of financial measures and principles/ Automotive Dealer Network
Experience/understanding of advertising business.
Forecasting and Target setting experience
Must be computer literate in QMF and MS Office.
Detailed knowledge of SAP or similar is a mandatory requirement.
Must have excellent negotiation skills
Experience/understanding of Aftersales environment
Group Parts Broad business exposure

Applications to be submitted to recruitment@boikagogroup.co.za or sibusiso@boikagogroup.co.za before 15 September 2024

This job is Expired