Regional Aftersales Zone Manager (Auto) Featured job

Posted time 27th May 2025 Location Tshwane (Pretoria) Job type Full-time
  • Experience: At least 4 years aftersales experience in automotive sector
  • Salary: Basic salary negotiable plus benefits and bonuses

Introduction

One of our Automotive client is looking for a Regional Aftersales Zone Manager to be responsible for the ‘Company to Dealer’ business relationship for a defined geographical District. You will be the primary interface between auto OEM and the Dealerships in that District as aftermarket operations manager and is expected to manage the relationship end-to-end in a spirit of partnership and performance management. You will be required to support, consult, coach and drive improvement of business processes and performance for the Dealer’s parts & service departments, with the purpose of meeting sales distribution business and customer satisfaction objectives and driving growth opportunities.

Duties & Responsibilities

  • Conduct regular DP, Service, Parts Manager meetings to drive key initiatives, track process gaps to closure, as well as continuous improvements overall.
  • Support Dealers with regards to profitability and business development to grow operations for aftersales.
  • Effectively communicate, drive implementation of, monitor performance, meet and raise the bar on all objectives, incentives, terms and programmes at dealerships
  • Analyze financial information to support Dealers to maximize on business opportunities and revenue generation.
  • Delivery monthly parts revenue (sell-out) targets across network of OEM delaerships
  • Grow Retail and Wholesale business through targeted initiatives and campaigns
  • Scaling of various Customer Convenience initiatives for long and shortterm business growth
  • Achieve retention objective through delivering retention growth in various vehicle age categories identified as business priorities
  • Meet or exceed the various customer satisfaction targets, including but not limited to Net Promotor Score, Customer Experience Index, Fixed Right First Time and Vehicle Off Road
  • Develop, implement, monitor and raise the bar on any non-performing
  • Dealers through implementation of corrective action plans
  • Grow vehicle personalization or accessories business
  • Improve Dealer Satisfaction in support of DSI measurement performance

  • Support onboarding of any new Dealer onto new systems, integration and associated processes through collaboration with various stakeholders on implementation is issue resolution.

  • Guard the Brand image in accordance with Company policy requirements input as per Market Rep plan.

  • Facility (advise, counsel in conjunction with Dealer Development Manager who takes the lead to follow up on Dealer plans)

  • Dealership parts and service staff levels (review/advice and counsel)

  • Ensure compliance and adherence to all aftersales systems, policies and procedures.

  • Work closely with PS&L, SEO and Regional Skills Teams to ensure alignment of strategies and sharing of best practice

  • Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organisation.

  • Engage with key stakeholders – including suppliers – to understand their needs and provide solutions that support the overall mission of the team.

Desired Experience & Qualification

  • Degree or National Higher Diploma in a relevant field (Business Management, Marketing, Finance, Communications, Engineering, Supply Chain)

  • 3+ years’ experience within the Automotive industry and / or automotive Dealership environment in a business consulting or operational role is a must.

  • Experience in an automotive Aftermarket parts and service environment, OEM Aftersales environment and/or OE Dealer field role will be a definitive advantage.

  • High competency and proficiency in Microsoft Excel and PowerPoint

  • Fluency and proficiency in English is a must

 

OTHER ESSENTIAL SKILLS REQUIRED

  • Independent individual with strong organizational skills with the ability to work under tight deadlines in a pressurized and often unstructured environment with different daily challenges.

  • Results driven individual with strong business acumen

  • Proficient multi-tasker, with timely delivery of multiple requirements without compromising quality.

  • Proven effective planning and time management skills.

  • Ability to influence across all levels of internal & external stakeholders.

  • Good interpersonal and communication skills (includes presentation Skills; written and verbal)

  • Problem-solving skills with diplomacy and solving for the whole.

  • Conflict Management skills, and very strong emotional resilience

  • Excellent analytical skills and the ability to do detailed root-cause analysis and provide clarity through data and facts.

  • Must be able to work independently and take own initiative to ensure the expected results are achieved.

  • Have a can do, find a way attitude and a very strong emotional resilience.

  • Team player who is able to naturally collaborate, cut across boundaries and break down silos.

  • Meticulous attention to detail is an absolute MUST.

To apply kindly contact tsholo@boikagogroup.co.za or 0114961430
This job is Expired