Posted time 27th November 2023 Location Port Elizabeth Job type Full-time

A multinational automotive OEM is looking for a Field Service Engineer to be based in P.E to be responsible for all technical concerns from the Rapid Hub he/she owns including all Technical Assistance Centre (TAC) escalations. The role also contains a training element as we engage with dealer technicians to provide on-the-job training and guidance.

CORE RESPONSIBILITIES INCLUDES:

  • Lead & support dealer technicians to diagnose and resolve high ageing technical concerns which cannot be addressed through the TAC.
  • Provide technical support to TAC engineer / Zone Manager / CRC agent on litigation.
  • Summarize the cause of all concerns and submit a One-Pager within the agreed timelines after the dealer visit to flow information through to the relevant PVT engineering teams.
  • Lead Technical Audits, Skill Inventory analysis and PDI audits. On-the-job training to technicians for TSB, FSA, SSM, SST usage and diagnostic concerns.
  • Provide support and advice to Dealers with respect to, but not limited to, Ford technician training, Skill Mix, Technician competence, Special Service Tools and equipment requirements.
  • Support central SEO / PCE / PD / PVT teams on technical concern or fix validations, TSB corrections, workshop manual corrections and training contents corrections.
  • Support on Vehicle Off Road (VOR) / Rapid Hub / CRC initiatives on daily review of open/ageing concerns along with Cross-Functional Teams and address diagnostic related ageing concerns by guiding dealer technicians.
  • Support Fix It Right First Time by assisting dealers with a good technical diagnosis and workshop practice to provide robust fixes to customers.
  • Attend relevant PCE / PVT meetings for information sharing and emerging concern update.
  • Support / conduct regular Service Manager and Service Foreman meetings

MINIMUM QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED

  • Tertiary Engineering qualification (Minimum 3 year diploma) from a recognized university/college.
  • Vehicle diagnostics and technical problem-solving experience a must.
  • PTS and FDRS Experience will be beneficial.
  • Dealership operations and workshop experience an advantage.
  •  Must have a valid South African Driver’s license
  •  Must have a valid Passport

YOU MAY Apply by sending you details including your CV to sinenhlanhla@boikagogroup.co.za

This job is Expired