Motor Claims Assessor Featured job

Posted time 8th September 2026 Location Port Elizabeth Job type Full-time
  • Experience: 5 years experience as motor mechanic / assessor on VW/AUDI brands
  • Salary: R negotiable
VEHICLE CLAIMS ASSESSOR

One of our international Automotive OEM Client is looking for a Claims Assessor to join their team based in Kariega, Eastern Cape. This position is based in the NSO Group Service Department – NSO (Kariega) . The role entails the below

  • role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies.

Duties & Responsibilities

  • Assess and validate dealer Warranty and Maintenance Plan, claims in line with the Group brand standards.
  • Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
  • Monitor and control claim / repair quality and cost through ongoing validation and system‑based corrections.
  • Engage proactively with dealers to resolve warranty and Maintenance Plan matters efficiently.
  • Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
  • Support internal stakeholders through reporting, risk identification and audit activities

Desired Experience & Qualification

  • Motor Mechanic/Auto Electrician Trade Certificate
  • Master / Diagnostic Technician qualification
  • National Diploma or Degree in Mechanical, Electrical Engineering will be an advantage.
  • Minimum 5-10 years VW/AUDI Brand technical work experience and knowledge of auto Aftersales Service systems and processes.
  • Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively
  • Proven experience engaging with Dealers and Customers in a retail environment
  • Self-motivated, disciplined, and capable of working independently
  • Strong technical, analytical, decision-making, and problem-solving ability
  • Excellent communication skills, professional and diplomatic approach
  • Ability to negotiate, manage conflict, and perform under pressure
  • Team player with good MS Office skills (Word, Excel, PowerPoint)

Submit your application to recruitment@boikagogroup.co.za